54bd bat Privacy Policy
We value your personal information. This policy describes what information is collected, why it is collected, and what your rights are.
1. Introduction and Scope
This Privacy Policy ("Policy") describes how personal information of users ("you" or "user") of the 54bd bat platform's website, mobile app, and related services ("Platform") is collected, used, stored, and protected. By accessing the 54bd bat Platform or creating an account, you are considered to have accepted the terms set out in this Policy.
This Policy is an integral part of our Terms and Conditions. Reading both documents together will give you a clear understanding of the overall terms of using the Platform. If any conflict arises, this Privacy Policy will take precedence on matters relating to information.
This Policy applies to individuals residing in Bangladesh who are 21 years of age or older. Minors are not permitted to use the Platform, and we do not knowingly collect any information from minors.
This Policy may be updated from time to time. Notice will be given on the Platform before changes take effect, and where necessary you will be informed via your registered email or mobile.
2. What Information We Collect
54bd bat collects your information in several ways. Some information is provided directly by you, some is collected automatically, and some comes through third parties.
2.1 Information You Provide
During account registration, verification, or use of services, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- National ID (NID) or passport details (for identity verification)
- Payment-related information (bKash, Nagad, Rocket, Upay, or bank account details)
- Any information you provide when contacting the support team
2.2 Automatically Collected Information
When you use the Platform, the following technical information is automatically recorded:
- IP address and device identifier information
- Browser type and operating system
- Which pages you visited on the Platform, how long you stayed, and which links you clicked
- Login time, session information, and cookie data
- Game history, betting records, and transaction logs
2.3 Information Received from Third Parties
During payment processing, mobile banking services such as bKash, Nagad, Rocket, or Upay and banks share transaction confirmation information with us. This information is used solely for transaction verification and fraud prevention.
3. Purpose of Using Information
54bd bat uses your information for specific, legitimate purposes. The table below lists each purpose and the type of information involved:
| Purpose of Use | Information Used |
|---|---|
| Account creation and identity verification | Name, date of birth, NID, mobile, email |
| Processing deposits and withdrawals | Payment information, transaction records |
| Customer service and support management | Contact information, support chat records |
| Fraud and abuse prevention | IP address, device data, transaction history |
| Enforcing responsible gaming policy | Gaming activity, login patterns |
| Technical improvement of the Platform | Usage patterns, error logs |
| Compliance with applicable laws and regulations | Verification documents, transaction records |
If we need to use your information for purposes beyond those listed above, we will obtain your separate consent.
4. Sharing Information with Third Parties
54bd bat does not sell your personal information for any commercial purpose. However, in the following circumstances, certain information may be shared with specific third parties:
4.1 Service Provider Partners
Third-party service providers engaged for payment processing, identity verification, and technical support receive only the information necessary for their specific task. They may not use this information for their own purposes or for any other purpose.
4.2 Legal Obligations
If 54bd bat is required to disclose information by order of a competent court or government authority under applicable law in Bangladesh, it is obliged to comply. In such cases, every effort will be made to notify you in advance to the extent permitted by law.
4.3 Business Restructuring
In the event of a merger, acquisition, or transfer of assets, user information may be transferred to new ownership. In such circumstances, this Policy will remain in effect and users will be notified.
All agreements with third parties include data protection terms to ensure your information remains secure at all times.
5. Cookies and Similar Technologies
Cookies and similar technologies are used on the 54bd bat Platform to ensure it functions correctly and to improve the user experience.
5.1 Types of Cookies and Their Purpose
- Essential cookies: Required to keep login sessions active, verify security tokens, and operate the Platform's core functions. Disabling these will prevent the Platform from working properly.
- Functional cookies: Used to remember your preferred language, notification settings, and usage preferences.
- Analytical cookies: Collect anonymous statistics to understand which parts of the Platform are used most. This information does not directly identify you.
5.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may affect core services such as login and payments.
6. Data Security Measures
54bd bat takes both technical and organizational measures to ensure the security of your information.
All data transfers are secured through SSL (Secure Socket Layer) encryption. Your payment information is never stored directly on our servers — only a tokenized reference is retained after the transaction is completed.
Only authorized staff may access your information as required for their specific duties. All staff are bound by confidentiality agreements and receive regular training.
Data is stored on secure servers and regular security audits are conducted. In the event of a data breach, the relevant authorities are notified and affected users are informed promptly.
Transferring information over the internet is not entirely risk-free. We make every effort; however, no method is 100% guaranteed. It is your responsibility to keep your account password confidential and to end your session after logging in from an unfamiliar device.
7. Data Retention Period
54bd bat retains your information for as long as necessary or as required by law. The general retention periods for different types of information are listed below:
| Type of Information | Retention Period |
|---|---|
| Core account information (name, mobile) | For the duration the account is active and, after closure, for the period required by legal obligation |
| Identity verification documents (NID) | After account closure, in accordance with applicable legal obligations |
| Transaction records | For the period specified under financial regulations |
| Gaming activity logs | For the duration the account is active and for a period thereafter to facilitate future audits |
| Support chat records | For the period necessary for dispute resolution |
| Consent for promotional communications | Until consent is withdrawn |
Once the retention period expires or an account closure request is processed, information will be securely deleted or anonymized unless a legal obligation requires otherwise.
8. Your Rights
54bd bat gives users the opportunity to maintain control over their personal information. You have the following rights:
8.1 Right to Access
You may request to know what information we hold about you. Upon a specific request, we will provide a copy.
8.2 Right to Rectification
If your account contains incorrect or incomplete information, you may request a correction. Some information can be updated directly from account settings; for other matters, please contact the support team.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, if there is a legal obligation or an ongoing dispute, full deletion may not be possible.
8.4 Right to Object to Processing
You may object to the use of your information for promotional communications or direct marketing. To do so, change your notification preferences in account settings or contact the support team.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via 24/7 live chat or email. We provide service in both Bengali and English. Requests will be responded to within a reasonable time after receipt.
Under our Responsible Gaming policy, if you feel at any time that your account activity needs reviewing, you can also contact the support team to request self-exclusion or account limits.
9. Protection of Minors' Information
The 54bd bat Platform is operated solely for individuals aged 21 or older. We do not knowingly collect or process personal information of any minor.
Age is verified through a national ID or passport at the time of account registration. If a minor's information enters our system for any reason, the relevant account will be closed and the information deleted as soon as it comes to our attention.
If you believe a minor is using your account or device, notify our support team immediately. For more information on this, visit our Frequently Asked Questions page.
10. International Transfer of Information
54bd bat primarily operates services for users in Bangladesh. For technical infrastructure or service provider requirements, information may be processed or stored on servers located in other countries.
Such international transfers always ensure adequate data protection measures, so that your information receives protection equivalent to that at the time of original collection. Data protection terms are mandatory inclusions in the relevant agreements.
11. Changes and Updates to This Policy
54bd bat reserves the right to update this Privacy Policy as needed. For significant changes, a notice will be published on the Platform and you will be informed via your registered mobile number or email.
Continued use of the Platform after an update will be considered acceptance of the revised Policy. Therefore, when you receive notice of any change, you are advised to take time to read it.
If you do not agree to the revised Policy, you may request that your account be closed. In that case, any existing balance will be returned in accordance with the applicable rules.
12. Contact and Complaints
If you have any questions, feedback, or complaints about this Privacy Policy, please contact us. The 54bd bat support team provides service in both Bengali and English, seven days a week, twenty-four hours a day.
Live Chat Support
Log in to the Platform and contact us directly via chat
Email Support
[email protected]Our 54bd bat About Us page has detailed information about the Platform's goals, values, and operating principles.
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